Microsoft Entourage is basically used as an e-mail client for Mac OS. It offers the facility to send and receive emails easily by using Entourage account as with different e-mail clients. But sometimes you might noticed the fact that, it starts behaving abnormally or abruptly. Such things occurs because of several reasons, which are responsible for it. Damaged identity of Entourage is one of the very common reasons for such sort of unusual actions of Entourage. After the corruption of Entourage identity all the stored Entourage data becomes inaccessible to you. To get rid from such issues like this, you are required to repair database of Entourage application.
For an instance error messages, which appears on the system screen while making a try to receive email messages in Mac Entourage application. But instead, you get unsuccessful to receive them. In addition, to the failure in receiving emails you get an error message as mentioned below:
- "Mail could not be received on account account_name. The domain name servers are not responding."
After receiving this particular error message soon you will notice that Entourage database becomes inaccessible to you and also you unable to perform any further access of the stored data in Entourage application. However, there are several reasons that grounds this unexpected error message onto your system some primary causes of error are, as follows:
- Incorrect email account details
- Damaged identity of Entourage application
- Inaccessible of server or the degraded ISP email server
You should fix the error for making working performance of Entourage smooth and to protect data from its loss situation. By going through the steps mentioned below you can fix Mail could not be received on account account_name. The domain name servers are not responding error:
- If error appeared due to non-operational or degraded e-mail server, then it is advisable to contact Internet Service Provider (ISP). Doing so check out the operation functionality of email server and email account settings.
- If the details are not appropriate then make it correct
- If damaged Identity of Entourage is the reason of error, then either repair identity or make use of an updated/recent backup
After following above written ways of error fixation you may be able to fix the Mail could not be received error. If in any circumstances these steps can't help you out to rectify the issue, then go for the third-party Entourage repair software. Such tools to repair Entourage database are read-only that never make any alteration in the original documents. Entourage Repair Tool is equipped with interactive user interface that repairs, recovers as well as rebuild Entourage database. It is fully compatible to Mac OS X 10.6 Snow Leopard, 10.4 Tiger, and 10.5 Leopard.