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  • Fix ‘the identity cannot be opened with this version of entourage’ error

    Microsoft Entourage file plays an important role as the email client that is the part of the Microsoft Office for Mac. In the recent years Microsoft Entourage 2008 is the latest version of that. This newer version of the Entourage is equipped with various features of and it is totally different from its previous version Entourage 2004. But when you try to open 2004 database or database identity created using Entourage 2008 then you will fail to open. In this case all the saved emails, contacts, journals, tasks and appointments become inaccessible. When you try to open Entourage 2008 database in Entourage 2004 continuously then you will get the following error message on the computer screen:

    “The Identity cannot be opened with this version of Entourage”

    Either you remove and reinstall the Entourage 2008 then you will get the above error message. At this condition all the files of the Entourage database becomes inaccessible. When you try to rebuild database in this situation then you will get further error message on the screen:

    “ERROR: Failed to open database [Head] ERROR: Corruption opening database [16003:””]”


    To fix ‘the identity cannot be opened with this version of entourage’ Error and to repair Entourage database you can perform the below methods:

    1. From the documents folder move the Microsoft user data directory to the temporary folder.

    2. Using entourage files a new user data can be created.

    3. Move the contents of MUD folder to the newly created Microsoft user data folder inside the temporary folder.

    4. Check Microsoft Entourage by launching Entourage files if the problem is fixed.


    The above steps will recover your database files and makes accessible the inaccessible files, if still you are getting the same problem then you can perform the Entourage database recovery using third party recovery software. The application of Entourage database recovery software successfully handles the situation of Entourage database corruption and retrieves inaccessible and corrupt Entourage items. To use this recovery software an individual need not have any technical skill and he or she can perform the safe and non destructive Mac Entourage recovery to remove ‘the identity cannot be opened with this version of entourage’ error from the Entourage database.

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